Data Center Support Engineer (Intermediate)

Service Delivery · Victoria, British Columbia
Department Service Delivery
Employment Type Full-Time
Minimum Experience Experienced
Compensation Negotiable

Position Title:  Data Center Support Engineer (Intermediate)

Location:  Flexible (Victoria, Vancouver)

Compensation:  Negotiable (depending on experience)

Reports to:  Service Desk Manager


Data Center Support Engineers work within practiced team environments providing support of customer infrastructure and technology.


Charter, a highly respected and value driven VAR, delivers voice and collaboration solutions as well as many other technology verticals including routing and switching, data center, cloud, wireless and security.  Partnering with several industry leading vendors, Charter solutions are diverse, flexible and deliver business outcomes.  The Network Engineer will participate in a wide variety of activities, providing the candidate with opportunity for a high growth career and personal enrichment.


Skills Overview


The role is diverse in its exposure to technology and vendors but is focused on data center support.  While it is not mandatory that candidates have skills in all of the areas listed below, priority consideration will be given to those that possess previous experience in several areas and desire to broaden their exposure and experience to align with the tactical and strategic directions within Charter.


  • Cisco UCS, Cisco ACI, Cisco Hyperflex, Cisco Nexus
  • Juniper QFX \ Extreme SLX
  • Nutanix
  • vSphere (ESXi and vCenter)
  • Hyper-V
  • Veeam
  • Azure and/or other Cloud environments
  • NetApp Storage Arrays
  • Microsoft AD and Server technologies


Additionally, candidates will hold CCNP Enterprise or Data Center certifications. NetApp NCDA would also be preferred.


Charter partners with several top technology vendors, including Cisco Systems, Juniper, Extreme, NetApp, Microsoft/Azure and others.  Candidates will be expected to expand their areas of expertise to enhance and broaden value to Charter and customers.  The following additional areas are open and available to all Charter engineers to adopt.


  • Routing and Switching – Service Provider and Enterprise
  • Perimeter Security and Identity Based Access Control
  • Wireless
  • Unified Communications
  • Management, Orchestration & Automation


Responsibilities & Accountabilities:



Work cooperatively within a team to provide support to Charter customers.

  • Attend team huddles and be an active participant team planning activities.
  • Bring subject matter expertise and leadership in the area of network support.
  • Use provided workflow tools to reflect the current status of tickets, tasks, effort/labour etc.
  • Identify areas to create, improve and maintain Charter intellectual property in the form of configuration templates, testing guides and other tools that assist in allowing Charter to be efficient and support with high quality.
  • Work collaboratively within the broader engineering team (pre-sales, architecture, project delivery) to bring your skills to bear where and when they are required.


Support Desk

  • Provides timely delivery of customer communications regarding troubleshooting and restoration of services.
  • Tier 2 Remote Support & incident resolution
  • Develops, maintains, and continually improves standardized work practices.
  • Work with Aligned vendors for Tier 3 Support
  • Assist in establishing governance, process and identify efficiencies.
  • Providing reports and activity updates to Team Lead / Supervisor


Culture Building and Professional Development

  • Engage deeply within the Charter company as a whole, becoming active in the company community and culture.
  • Attend company town halls and events, focused on bringing people together and aligning to a single vision. Participate actively when appropriate.
  • Use available social and collaboration tools to engage broadly with the company in a positive and constructive manner.
  • Provide mentorship to others in areas of subject matter expertise and personal growth and management.
  • Recognize Charter company values and strive to apply them to your position and personal relationship with individuals and the company itself.
  • Explore and seize opportunities for growth that benefit both yourself and Charter, aligning with the overall vision.
  • Engage strongly in professional development activities with your mentors, reporting manager and HR to ensure growth, fulfillment and overall success for all parties.

Qualifications and Experience:

  • 5+ year’s previous hands-on technical experience with network technologies.
  • Competence in the configuration and troubleshooting of networking hardware, specifically switches, routers, firewalls and wireless access points considered a strong asset.
  • Demonstrated ability to obtain and hold industry certifications such as CCNA or CCNP.  Current certifications are not mandatory, but it is expected the candidate will obtain what is necessary as part of professional development.
  • Demonstrated experience in working within teams to support IT environments.


Essential skills:

  • Excellent written and oral communication skills, and able to read and write in English in a professional manner.
  • Ability to create technical documentation, both written and diagrammatical using tools such as Word, Power Point and Visio.
  • Strong interpersonal skills; proven team player with ability to deliver outstanding product/service and build relationships with clients.
  • Self-motivated; demonstrated ability to take initiative, effectively prioritize tasks and accomplish goals with minimal supervision.
  • Authorized to work in Canada.


Working Conditions & Benefits:

  • Overtime as required
  • Part of on-call rotation
  • Minimal Travel – Less than 10%
  • Comprehensive benefits package with profit sharing
  • Paid Sick Time Leave


Thank You

Your application was submitted successfully.

  • Location
    Victoria, British Columbia
  • Department
    Service Delivery
  • Employment Type
  • Minimum Experience
  • Compensation